TERMS AND CONDITIONS OF SALE

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER. YOU ARE ADVISED TO PRINT AND RETAIN A COPY FOR FUTURE REFERENCE

By placing an order on the Blue Beehive website you are proposing to enter into a legally binding agreement with us on the following conditions. You should read and understand these conditions because they affect your rights and liabilities.

In accordance with the provisions of the Consumer Protection (Conclusion of a Contract at a Distance) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw can be found in clause 8 below. [PLEASE NOTE THAT THE RIGHT TO WITHDRAW FROM THE CONTRACT DOES NOT APPLY IN RESPECT OF ANY ITEM NOT LISTED IN OUR WEBSITE AND SPECIALLY ORDERED FOR YOU.]

We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. Please check these Conditions periodically for changes. THESE TERMS AND CONDITIONS OF SALE DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THE BLUE BEEHIVE WEBSITE.

Terms and Conditions of Sale

1. Format of the Contract

1.1. These Terms and Conditions of sale apply to all goods supplied by Blue Beehive, whose office is at Lower Bastleford Farm. Bastleford Road. Rosemarket. MILFORD HAVEN. Pembrokeshire. SA73 1JY (also referred to as the "supplier", or "we", or "our" in these Terms and Conditions).
1.2. In these Terms and Conditions of Sale the term “Terms” refers to the Terms and conditions of sale as set out in this document
1.3. In these Terms and Conditions of Sale the term “Conditions” refers to the Terms and Conditions of sale as set out in this document
1.4. Unless the context otherwise requires:
1.4.1. words importing the singular shall include the plural and vice versa:
1.4.2. references to clauses shall be construed as references to these Terms and Conditions of Sale
1.4.3. words importing the masculine gender shall include the feminine gender and vice versa
1.4.4. references to persons shall include bodies of persons whether corporate or incorporate
1.5. Headings are inserted for convenience only and shall not affect the construction or interpretation of these conditions
1.6. The term “payment”, or “card” or “credit card” means the credit or debit card or any other payment system chosen by you to be used as the method of payment for the goods, of which you have provided details when placing the order
1.7. Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it. We reserve the right to reject any order at our sole discretion.
1.8. In the event that, after we accept your order, we discover that the goods ordered are unavailable we reserve the right not to supply the goods ordered and to offer you a refund or alternative goods in accordance with clauses 3.2, 3.3, and 3.4.
1.9. The contract is subject to your right of cancellation (see clauses 8, 9 and 10 ).
1.10. We have the right to terminate the contract if the price of the goods is not received from you in cleared funds in accordance with clause 4.
1.11. We may change these terms and conditions of sale without notice to you in relation to future sales.
1.12. The term “working day” refers to any day other than Saturday, Sunday, any UK Bank Holiday or any other day as detailed from time to time on our web site, or otherwise notified to interested parties.

2. Limit of liability

2.1. Any liability which we may incur to you in contract or in tort (including liability in negligence) arising out of or as a result of:
2.1.1. any failure to supply or deliver goods
2.1.2. any delay in delivery of goods
2.1.3. any defect in any goods or service
2.1.4. any goods supplied on recommendation or advice given by the owners or their agents
2.1.5. shall be limited to the purchase price of the goods in question.
3. Description and price of the goods
3.1. If after acceptance of your order we discover within 14 days of such acceptance that all of the goods are unavailable, we may terminate the contract and refund or re-credit you within 28 working days for any sum that has been paid by you or debited from your credit card for those goods. In these circumstances, we will inform you as soon as possible.
3.2. If following acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order or amending your order to substitute the unavailable items with alternative goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods in accordance with clause 4. We will refund or re-credit you for any sum that has been paid by you in respect of the affected order in respect of the unavailable goods or cancelled order (if you have cancelled it).
3.3. Every effort is made to ensure that prices shown on the supplier’s website are accurate at the time you place your order. If within 14 days of accepting your order a pricing error is found in respect of any or all of the goods you have ordered, we will notify you as soon as possible detailing the mis-priced goods and offering you the option of:
3.3.1. placing a new order at the correct price for those goods;
3.3.2. cancelling the whole of your order; or
3.3.3. cancelling your order for the mis-priced goods and reconfirming your order for the correctly priced goods.
3.4. If, within 14 days of receipt of our notice to you, you have not responded by selecting one of the available options at clauses 3.3.1, 3.3.2 or 3.3.3 then:
3.4.1. if all of the goods you have ordered are found to be mis-priced, the entire order will be cancelled automatically and the supplier will refund or re-credit you for any sum you have paid for those goods; or
3.4.2. if only some of the goods you have ordered are found to be mis-priced, our contract with you continues and we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.
3.5. To avoid any doubt, where goods are unavailable and you order alternative goods from us, or where goods have been mis-priced and you subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through our website or otherwise.
3.6. In addition to the price, you may be required to pay a delivery charge for the goods, details of which are clearly displayed on our website at the point that you place your order.

4. Payment

4.1. Payment for the goods and any other charges can be made by any method shown on the supplier’s website at the time you place your order. Payment shall be due before or on the despatch date unless we have previously agreed credit terms with you. Time for payment shall be a fundamental term of this agreement, breach of which shall entitle the supplier to terminate the contract immediately.
4.2. There will be no dispatch of goods until cleared funds are received (with the exception of business accounts where we have agreed credit facilities with you).
4.3. Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you.
4.4. The owners or agents of the company shall have the right to enter premises and reclaim any items unpaid for in part or in their entirety, and or sufficient quantities of previously supplied goods to recoup any losses incurred through non payment, or, incomplete payment, of any bill, either current or in the past.
4.5. The purchaser will arrange access to any premises’, including those not belonging to him, to enable representatives from the supplier to enable them to reclaim property as detailed in clause 4.4.

5. Despatch and Delivery

5.1. We will make every effort to process orders placed before midday (1200 Hrs.) on a working day that same day, provided no additional security checks are required and all stock items are available. Orders placed after that time will, as far as practical, be processed on the next working day. The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
5.2. The goods you ordered will be sent to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
5.3. If delivery cannot be made to the address you provide for reasons outside our control we will inform you as soon as possible.
5.4. If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under our control) then without prejudice to any other right or remedy available to us, we may:
5.4.1. store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
5.4.2. sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
5.5. If you fail to take delivery because you have cancelled your contract under the Consumer Protection (Distance Selling) Regulations 2000 we shall refund or re-credit you within 28 working days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to us at your own expense. Should you fail to return the goods, we reserve the right to deduct any direct or indirect costs incurred by us in retrieving the goods as a result of such failure.
5.6. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you, howsoever caused, through reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.
5.7. Upon receipt of your order you may be asked to sign for the goods as received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

6. Risk/Title for private customers

6.1. The goods are at your risk from the time of delivery.
6.2. Ownership of the goods shall not pass to you until we have received in full (in cash or cleared funds) all sums due to it in respect of:
6.2.1. the goods, and
6.2.2. all other sums which are or which become due to us from you on any account.
6.3. We shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from us.

7. Risk/Title for business customers

7.1. The goods are at your risk from the time of delivery.
7.2. If you are a business customer until ownership of the goods has passed to you, you must:
7.2.1. store the goods (at no cost to us) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as our property;
7.2.2. not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on our behalf for their full price against all risks to the reasonable satisfaction of us. On request you shall produce the policy of insurance to us; and
7.2.3. hold the proceeds of the insurance referred to in clause 7.2.2 on trust for us and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
7.3. If you are a business customer your right to possession of the goods shall terminate immediately if:
7.3.1. you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
7.3.2. you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
7.3.3. you encumber or in any way charge any of the goods.

8. Your right of Cancellation (European Private customers only)

8.1. In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract at any time up to seven working days after you receive the goods. This policy does not apply to business customers.
8.2. To exercise your right of cancellation, you must give written notice to the supplier within four working days following receipt of the goods by post or email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient and will not be accepted.
8.3. Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the supplier at your own cost. The goods must be returned to the address shown on the front page of our website and on all our usual stationery. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit and indemnify us against damage or loss in transit. In the case of faulty or mis-described goods the supplier shall, after receiving notification in accordance with clauses 9.1, 9.2 or 9.4, either collect the goods from you or ask you to return the goods to the supplier in accordance with the supplier's Returns procedure (see clause 15 ).
8.4. Once you have notified the supplier that you are cancelling the contract, the supplier will refund or re-credit you within 28 working days for any sum that has been paid by you or debited from your credit card for the goods excluding any carriage or postage and packing charges.
8.5. Except in the case of faulty or mis-described goods, if you do not return the goods as required, the supplier may charge you a sum that will include the direct and indirect costs of recovering the goods as well as the original purchase price of the goods.
8.6. You do not have the right to cancel the contract if the order is for items not listed on our website or shown in our current catalogue, or if the goods were obtained for you as a special order.

9. Your right of Cancellation Business customers only

9.1. Business customers who have their registered office or listed address within the European Union do not have an automatic right of cancellation. In the event of a business customer wishing to cancel a contract they must express that desire in writing to the suppliers published address, such correspondence to be received within seven working days, following from the day of receipt of the goods.
9.2. Cancellation of a business customers’ contract will be allowed at the sole discretion of the supplier
9.3. If a contract is cancelled in accordance with clauses 9.1 and 9.2 except in the case of faulty or mis-described goods, you will be responsible for returning the goods to the supplier at your own cost. The goods must be returned to the address shown on the front page of our website and on all our usual stationery. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit and indemnify us against damage or loss in transit. We will, within 28 working days of receipt of the goods, refund the purchase prise of the returned goods. We will not refund or repay any other costs associated with the contract.
9.4. If the goods are faulty or mis-described we will, within 28 working days of receipt of the goods, refund the purchase prise of the faulty or mis-described goods and reimburse the purchaser with reasonable return costs, or make suitable arrangements to have the goods collected and returned to us.

10. Your right of cancellation. Customers outside the European Union

10.1. Customers outside European Union do not have an automatic right of cancellation. In the event of a customer outside the European Union wishing to cancel a contract they must express that desire in writing to the suppliers published address, such correspondence to be received within fourteen working days, following from the day of receipt of the goods.
10.2. Cancellation of the contract will be at the sole discretion of the supplier and will conform in all respects to the requirements of the supplier. Such requirements will be notified to the customer following receipt of the notification of the desire to cancel.

11. Warranty

11.1. All new goods supplied by the supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the supplier's returns procedure (see clause 15). In the event of a valid claim for a defect in the new goods, where clauses 8.4 or 8.5 do not apply, the supplier will (at our option) either:
11.1.1. replace those goods, if the supplier has available the same goods at the same price; 11.1.2. repair those goods; or
11.1.3. refund or re-credit you the sum you have paid for the relevant goods within 28 working days of the date that the relevant goods are returned in accordance with the supplier's returns procedure (see clause 15.1).
11.2. Wherever possible, previously used or owned goods ("Used Goods") will be highlighted as being so used on the supplier’s website at the time you place your order. All Used Goods supplied by the supplier are warranted free from defects for 28 working days from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If used goods develop a defect during the 28 day warranty period, you should follow the supplier's returns procedure (see clause 15.1). In the event of a valid claim for a defect in the Used Goods, the supplier will (at its option) either:
11.2.1. replace those Used Goods, if the supplier has available the same Used Goods at the same price;
11.2.2. repair the Used Goods; or
11.2.3. refund or re-credit you the sum you have paid for the relevant Used Goods within 28 working days of the date that the relevant used goods are returned in accordance with the supplier’s returns procedure (see clause 15).
11.3. The warranties in clauses 11.1 and 11.2 do not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or supplier’s instructions, or any alteration or repair carried out without the supplier’s prior written approval.
11.4. If the goods supplied to you are damaged in transit, you should notify the supplier in writing within seven working days of receipt of the goods (please note that this is 48 hours for our business customers) and return the goods to us in accordance with our returns policy (see clause 15). Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your rights under clauses 11.1, 11.2 and 11.3.
11.5. If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us within 28 calendar days of receipt of the goods and return the goods to us in accordance with our returns policy (see clause 15). Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your rights under clauses 11.1 and 11.3.
11.6. If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the supplier by telephone or in writing via email or letter as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.

12. Limitation of Liability

12.1. Subject to clause 12.2, if you are a consumer the supplier shall not be liable to you for any loss or damage in circumstances where:
12.1.1. there is no breach of a legal duty owed to you by the supplier or by its employees or agents;
12.1.2. such loss or damage is not a reasonably foreseeable result of any such breach;
12.1.3. any increase in loss or damage resulting from breach by you of any term of this contract.
12.2. Nothing in these conditions excludes or limits the liability of the supplier for death or personal injury caused by the supplier’s negligence or fraudulent misrepresentation.
12.3. If you are a business customer the supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement. Including, but not exclusively:
12.3.1. loss of business; loss of data; loss of profits; loss of goodwill; loss of anticipated savings or loss of revenue even when advised of the possibility; or
12.3.2. any indirect or consequential losses, liabilities or costs.
12.4. If you are a business customer then the aggregate liability of the supplier (whether in contract or for negligence or breach of statutory duty or otherwise howsoever) to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the price that was in force at the date of the contract of the goods in question.
12.5. In no circumstances will the suppliers’ liability exceed the price paid for the goods in question.

13. Data protection

13.1. The supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the supplier is negligent, the supplier will not be liable for unauthorised access to information supplied by you.

14. Images

14.1. Any product images are for illustrative purposes only and may differ from the actual product.

15. Returns Policy

15.1. For all details of the supplier’s returns policy and procedures please click the link below:

Blue Beehive Returns Policy

16. Governing Law and Jurisdiction

16.1. These terms of sale and the supply of the goods will be subject to Welsh and English law and the Welsh courts will have jurisdiction in respect of any dispute arising from the contract.

Returns Policy

There are a multitude of reasons why you may wish to return or cancel your order, and we have a flexible returns policy to help make things more convenient. If you have any questions do not hesitate to Contact Us. If, within fourteen days of receipt of the goods, you find that they are not what you thought, you are free to return any items not required . We will give a full refund of the price you paid for each item returned. Returned goods must be in their original unopened packet. Goods that have been removed from their packaging or used cannot be returned. This policy does not apply to faulty or damaged goods. Details of what to do about faulty or damaged goods are shown in our Terms and Conditions of Sale. Neither this returns Policy or our Terms and Conditions of sale affect your legal rights.

COMPLAINTS

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either over the phone on 01437 890708 or +44 (0)1437 890708 or by email. Contact us. If we do not know there is a problem we cannot rectify it.